If you're unhappy with any aspect of our service, we want to hear about it. This page explains how to make a complaint and what you can expect from our complaints process.
How to Make a Complaint
- Email us at [email protected]
- Write to us at:
Complaints Department,
LendIQ,
98 Lancaster Road,
Newcastle-under-Lyme,
ST5 1DS
What to Include in Your Complaint
- Your name and contact details
- Details of what went wrong
- When the issue occurred
- Any reference numbers if applicable
- What you would like us to do to put things right
- Copies of any relevant documents
Our Complaints Process
1. Acknowledgement
We'll acknowledge your complaint within 2 working days
2. Investigation
We'll investigate your complaint thoroughly and impartially
3. Resolution
We aim to resolve complaints within 15 working days
4. Final Response
We'll send a full written response explaining our findings
If You're Not Satisfied
If you're unhappy with our response, you can escalate your complaint to our senior management team. We'll review your case again and provide a final response within 10 working days.
If you remain dissatisfied after our final response, you may be able to refer your complaint to an independent dispute resolution service or regulatory body.
Contact Our Complaints Team
Complaints Department, LendIQ, 98 Lancaster Road, Newcastle-under-Lyme, ST5 1DS